Shipping / Delivery
All users have the option to track their orders by clicking on Track Order. The user has to enter the email address used while placing the order and the order number to track the order.
Registered users can Signin and track their orders from order history section in the account page.
What happens if my order is lost
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
Where do you deliver within India?
We deliver to all cities within India at your given delivery address.
I live outside India. Can I order for something to be delivered in India?
Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India.
Do I need to pay shipping delivery charges?
There are no shipping / delivery charges within India.
How soon will I receive my order?
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order.
Express delivery
Express Delivery option available for select pincodes for select cities ( Delhi, Mumbai, Hyderabad, Chennai and Bangalore) for select products
Under this option the product will be delivered the next day subject to the condition that the order is placed by 2PM.
Orders placed after 2 pm for NDD (Express Delivery) pincodes will follow the TAT of T+2 days, and for other pincodes it will follow a regular TAT of 5/7 days for domestic orders.
If there is a public holiday or Sunday, the TAT for express delivery will extend by another day.
Customers are advised to expect the delivery by the date mentioned under Express delivery option.
Do we need to show any ID Proof?
Certain Logistic partners may request for an ID proof while delivering the shipment. When the original recipient is not available and the shipment value is high, the delivery agent may request for ID proof from whomever is collecting the shipment at the mentioned address on behalf of the customer. This is to ensure correct and safe delivery of the product.
Do we need a PAN CARD?
For purchase above Rs. 2 lakhs, PAN card Number must be provided upon placing the order. Failure to provide the same shall result in cancellation of the order.
For all domestic shipments, if the order value exceeds Rs 2 lakhs, the customer will need to enter the PAN card number and click on verify Pan card. Only upon PAN card verification the order will proceed ahead to the payment page. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed ahead with the order.